Have you got a question about our services?

Take a look below at our most frequently asked questions and answers.

Frequently Asked Questions

Got a question for us that’s not answered below or if you would like to discuss how we can help your business, please call us on 01883 626667.

Branded Merchandise

Yes, if you let us know what you have had before, we can ensure that the branded clothing we supply you will be better quality and fit for the purpose you need it for.

Give Mark a call on 01883 626667 and we’ll see what we can do.  We’ve supplied a 5ft branded Easter egg, an 11 metre Valentines wall and a whole host of other bespoke branded items for our clients.

If it can be done, then we’ll be able to do it for you!

Probably. If you send over your specification, we’ll supply a like for like quotation.

It depends on the actual item, if you get in touch with us, we’ll be able to let you know.

It depends on the branded item you require. Some items have a range of colours available for you to choose and others can be colour matched. 

General FAQ’s

Our office is just off Warlingham Green in Surrey. Our address is First Floor, 2 Glebe Road, Warlingham, Surrey, CR6 9NG.

You can and out kettle is always on, but it’s best to contact us first just to make sure we’re in and haven’t got another meeting lined up.

Yes, we have a carpark and our bays are the middle parking bays.  If no spots are available, there’s street parking nearby.

You can call us on our office number on 01883 626667 or call Lloyd on 07912 014998 or Mark on 07772 666294. Otherwise you can email us at hello@nine8ninedesign.co.uk

Yes, our registered company name is Nine 8 Nine Design & Print Ltd. We are registered in England and our company number is 8147754.

Google Marketing

Google setup locations for businesses and expect businesses to claim them. You may have one that’s been setup but not claimed, so it won’t have your vital information on there that helps you to be found by potential customers. We can claim it for you and optimise it so you are found.

If you haven’t claimed your location other people can suggest updates, which Google may add to it. You (or we if you would like us to do it) can claim your listing and add the correct details to it.

You might not have one. If you haven’t we can easily set your business location up for you, verify it and optimise it to help you be found by potential customers looking for your products and services.

You can get 5 star reviews by doing a great job for your customers! People will naturally leave reviews and you can direct customers to your Google location to leave reviews. We can provide a direct link, which you can send to your customers so they can easily leave reviews for your business.

Everyone gets a bad review every now and again and in truth, there’s no pleasing some people! If you get a bad review, you (or we) can leave a professional reply that shows that you care and take your customer feedback seriously.

Yes, a lot of businesses have claimed their locations and not looked at them since. Google are always adding updates and improvements. We can access your location and update it professionally and with all your relevant information to help you attract incoming enquiries from people looking for the products and services you offer.

No. We can take care of everything for you, saving you time and hassle but allowing you to take advantage of the power of Google.

If you have to ask, probably not. As part of our Google management service we can look at how your location has been performing and show you the difference we make = being found more in searches, more website visits and more phone call enquiries.

Graphic Design

Yes, we can take your sketch and professionally create your design in a high resolution format. We can also take your sketch and develop it further taking advantage of our expert designers.

Yes, we can have a chat and draw some initial ideas to move forward with.  Once you see a couple of designs, it usually helps to show you what you do and don’t want. We’ll work with you until you are 100% happy with your design.

We won’t copy them, but we can definitely use them as inspiration to create the look you want to achieve.

Yes, we do this quite a lot with logos and it’s amazing to see the difference with just a minor tweak that can freshen up a design and completely change the feel of it.

Yes, we can re-create your design in the format you need it in.

Impossible. Only joking. We will communicate with you at every step of the design process to ensure you end up with the look you want to achieve and one that you will be proud to show off. We’ve had clients completely change their ideas throughout the design process and again we will work with you to ensure you are 100% happy with your design.

Let’s have a chat and find out.

A logo is only one element of a brand. Your brand is built to be a true representation of who you are as a company and is critical as to how people perceive you. A strong brand will create a positive impression of your company help to build trust, familiarity, recognition and will connect with people continually.  A strategic brand will guide your marketing efforts moving forward, saving time and money and will mean all elements (advertising, marketing material, social media, communication etc) will work together to create one unique professional profile.

You may be at the stage where you just require a fantastic looking logo that will be the focal point of your business and we can help with this.